80% TIDs get stuck in transit. In the rare case that a shipment is actually delivered—for example, if the courier leaves it elsewhere or it is returned early because DHL assigns it to a delivery vehicle—you will receive compensation in the form of shop credit, if the issue occurs within the first 72 hours after the label is created.
80% TIDs can also be lost at 20% or 40%; in such a case, there is no refund/replacement.
We process orders as quickly as possible; orders placed before 5 PM are processed the same day.
The standard label for DE shipments is 2KG, for EU shipments 5KG.
We are not liable for delays caused by strikes, DHL, or recipient errors (e.g., damage to the package in transit, allegedly empty Packstation compartment, misrouting, package forwarding/drop-off location, or if DHL customer support provides shipment information to the recipient). In appropriate cases, we will resend the TID free of charge the next day as a courtesy or provide compensation in the form of shop credit.
We are not liable if an 80% TID is pulled early at the parcel center and sent for manual processing. This risk is low, but unfortunately it exists for 80% TIDs.
We reserve the right to withdraw from the sale at any time and provide the customer with a corresponding refund of the purchase price.
We accept no liability for your BD, bank transfer, accounts, or anything else unrelated to the TIDs.
Packstationen
We accept no liability for data loss or lost goods, even if a Packstation account is blocked.
You are responsible for your own data, so please do us the favor and fully take over your Packstation and email account — this benefits both parties.
Replacements can only be issued upon presentation of a video recording. The recording must be started before opening the temporary message and must show the full login process uncut, step by step. No replacements will be provided if an account gets blocked in your possession. We provide tips for proper use; it is up to you to follow them to promote longevity.
Account and Payments
Store credit can only be used for purchases in our online shop; a payout is generally excluded.
Store credit is non-transferable and tied to the respective customer account.
Store credit may arise from refunds, promotions, or deposits.
If access to a customer account is lost (e.g., due to forgotten login details or loss of the email address), the user must sufficiently prove any orders/credit. Without proper proof, there is no entitlement to account recovery or transfer of purchases/credit.